Refund Policy

Last updated: 17 September 2026

1. Transactions between buyers and sellers

Neelaam is currently a listings and discovery platform. Payment and delivery for an item you buy or sell happen directly between you and the other user, and Neelaam does not process or hold that payment. Because we are not a party to the transaction, we are not able to issue a refund for a purchase made directly with another user. If an item was misrepresented or a seller has not honoured a sale, please contact us at support@neelaam.com so we can review the account for a possible policy violation — this is separate from, and does not guarantee, recovery of your money.

To protect yourself when buying or selling: meet in a safe, public location where possible, inspect an item before paying, and avoid sending payment in advance to someone you have not met or verified.

2. Paid platform features (ad packages and featured listings)

Some sellers purchase optional paid packages from Neelaam directly, such as featured placement or additional listing credits. The following applies to those purchases only:

• A package that has not yet been used or activated may be refunded in full within 7 days of purchase.
• A package that has been partially used (for example, a listing credit already spent or a featured slot already live) is refunded only for the unused portion, at our discretion.
• Packages are non-refundable once fully consumed.
• If a payment was made in error, charged twice, or a package was not delivered due to a technical fault on our side, we will refund it in full.

3. How to request a refund

Email support@neelaam.com with your account email and the payment reference for the package. We aim to respond within 2–3 business days. Approved refunds are returned using the original payment method where possible.

4. Changes to this policy

We may update this Refund Policy as new payment features are introduced on Neelaam. Any changes will be posted here with an updated "Last updated" date.